Brian Ablett's Career Background and Profile

Current Situation

I set up my own business, “Blue Anchor Training” and I design and deliver original training materials. I specialise in Customer Service and Selling Skills, Selection and Recruitment Interviewing Skills,
Cultural Awareness and Leadership/Supervisory Skills courses. I also work with people starting out on, or changing to a new career.

My Experiences, Responsibilities and Successes in Previous Organisations

• Responsible for management and budget for an International Training Department responsible for Mexico, Central and South America as well as Europe and the Middle East .
• Adapt or design original training material to form an international curriculum for an airline to be implemented world wide.
• Responsible for working with country, airport and reservation managers to assess training needs from both the technical and regulatory standpoints as well as finding ways to develop their staff for future supervisory and management positions
• Development and delivery of strong customer service skills across diverse ethnic and cultural groups world wide.
• Designed and participated in management development workshops forming part of international senior management team building exercises in Madagascar, the Ecuadorian Rain Forest and Lake Powell, Arizona .
• Frequently involved with staff coaching and counselling and have a great deal of experience in selection and recruitment interviewing skills.
• Successfully conceived and organised the first International Training and Operations three day conference in Mexico City
• Responsible for the development of an international training team and training facilities in London, Mexico and El Salvador.
• Developed and delivered technical training courses including publishing a training manual.
• Set up and pioneered a new Customer Services Training Department within Dan Air
• Member of the Quality Services Training development team with Thomson Holidays.

Chronological Employment History

BLUE ANCHOR TRAINING (Virorum LLP)	Own business. providing a Training Design, Development, Delivery and Consultancy service	Aug 02 - date
CONTINENTAL AIRLINES INC.	Training Business Leader (Europe and the Middle East)	Oct 00 - Aug 02
CONTINENTAL AIRLINES INC.	Training Business Leader - International (responsible for co-ordinating and delivering training to delegates from Europe, Middle East, Canada, The Caribbean, Mexico, Central and South America)	Nov 97 - Oct 00
CONTINENTAL AIRLINES INC.	European Training Manager	Apr 93 - Nov 97
JERSEY EUROPEAN AIRLINES LTD	Training Consultant (Freelance contract)	Jan 93 - Apr 93
DAN AIR SERVICES LTD	Senior Training Officer - Customer Services	Dec 91 - Nov 92
THOMSON HOLIDAYS LTD	Operations Administration Manager - Citybreaks	Apr 91 - Dec 91
AIR EUROPE LTD	Manager, Scheduled Service Reservations	Jul 89 - Mar 91
BRITISH AIRWAYS LTD	Superintendent - Creative Development	Feb 88 - Jul 89
BRITISH CALEDONIAN AIRWAYS LTD	Pioneered the company’s Open Learning Unit, working with local colleges and distance learning providers. Managed the airline's Youth Training Scheme and also became involved in Management and Supervisory Training. Worked in Sales and Marketing, Training Reservations and Operations.	Jan 73 - Feb 88
BRITISH UNITED AIRLINES LTD	Worked in revenue accounts then crew scheduling	Jul 70 - Jan 73

External Training Course Summary

As a delegate I have participated in and successfully completed many training experiences. Highlights for me included:

• Effective Management Training/Creating A Winning Culture - Senn Delaney
• Emotional Intelligence
• Seven Habits of Highly Effective Individuals - Steven Covey
• Creative Training Techniques - C.T.T.
• Targeted Selection Interviewing Training - D.D.I.
• Leadership Response Training - US Air Force Reserve
• Accelerated Learning Course Design - Triad
• Accelerated Learning Teaching Styles - Triad
• Type & Temperament Training - US Air Force Reserve
• T.M.I. Time Manager Courses -T.M.I.
• Customer First Training - Scandinavian Training
• Inter Personal Skills In Organisations - Roffey College
• Techniques of Instruction - Basic And Advanced - M.S.C.
• Selection And Recruitment Interviewing Skills
• Management And Team Leadership - Q.E.D.

Education

THOMAS BENNETT COMPREHENSIVE SCHOOL: September 63 to June 70. Qualifications and achievements include GCE A Level Geography and GCE O Levels in Maths, English, Geography and Biology.

Interests

A wide range of music inspires me. I also sing and play when time permits. I enjoy walking and discovering local history. I am also interested in transport systems, steam railways and inland waterways.

References

For references, please e-mail me at brian@blueanchor.net. You can also see some comments from clients on this web site.

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