Effective Business Writing

Effective writing has clarity, impact and style.  Being a persuasive writer means more positive responses and a greater likelihood of achieving your results. Aim: To gain confidence in producing powerful written communication
Objective: By the end of the course delegates will be able to:

• Produce documents that are accurate, concise and clear
• Determine common mistakes and apply the correct alternatives
• Identify appropriate style for purpose and readership

(One day course)  Enquire about booking this course now!

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Effective Meetings and Minute Taking Skills

Suitable for: Managers, Supervisors, Secretary’s, P.A. and all team members who regularly attend or organise meetings.

This course provides a training experience for anyone who is responsible for arranging meetings and taking minutes. At the end of the training experience delegates will be better able to recognise and understand;

• How to plan and organise a meeting
• How to draw up an effective agenda
• What are minutes?
• Format and style of minutes
• Brevity
• What to record and how to record minutes

Personal action plan

 

(One day course) Enquire about booking this course now!

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Delivering Quality

Suitable for: Directors Managers and Supervisors

"Quality" is a word that is often mentioned in terms of service delivery and support. It also is frequently a part of a "mission statement" or "vision" relating to product performance and customer satisfaction. What does "delivering quality" really mean? How can you continue to exceed your customers expectations in terms of Quality and Consistency? This course looks at these issues and explores how you can implement a management style and benchmarking within your organisation.

• At the end of this training session, delegates will have a better idea of the total quality process required within an organisation in order to deliver quality products or services, consistently to their customers

One day course) Enquire about booking this course now!

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Impact and Etiquette in the Workplace

Suitable for: People new to the workplace, or for returnees.

Starting out as a new member of the workplace, or returning back to work after two years or more, requires effective preparation and a positive state of mind. This course:

• Is designed to build (or re-build) the confidence of individuals who wish to get maximum job satisfaction and make a positive impact on new work colleagues;
• Looks at how to behave and react to others in a professional manner;
• Updates or informs individuals of current working practices, expectations, procedures and technology;
• Discusses how to get your ideas and thoughts heard, effective communication, prioritising and time management.

(Two-day course)  Enquire about booking this course now!

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Job Search and Interviewing Skills

Suitable for: Staff looking to progress or to move on within your organisation.

An interview can be a life changing experience! It's how you get yourself invited to an interview and how you present yourself at an interview that makes all the difference. This course looks at the whole process from job search to filling in your application, writing your CV and your covering letter, to preparing for the interview itself. We look at:

• First impressions;
• How to research a job;
• What a new organisation or department would expect of you - and what you should expect of them!
• How to anticipate questions and prepare for effective answers;
• How to present yourself at interviews.

This course will suit delegates of all levels of experience. We have also run versions of this course at schools and universities for people setting out on new careers.

(One-day course)  Enquire about booking this course now!

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Leadership Skills

 Suitable for:  New leaders and supervisors.

One of the hardest transitions in our work life is the first time we are promoted to be a leader. Leaders are often initially appointed because of their technical expertise and specialisation, but these people frequently need to develop new skills in order to manage and motivate their workgroups. This course examines these skills and looks at:

• Ways for people to develop themselves as well as the teams they are managing;
• Ways of measuring performance;
• Motivating, delegating and coaching groups;
• Different types of interviewing.

A team needs a good inspirational leader in order for it to work efficiently and enthusiastically within budget, while further developing the potential of its members for the future benefit of the organisation.

(Two-day course)  Enquire about booking this course now!

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Letter and Report Writing

Suitable for: All people who have to prepare and write letters and reports for an organisation or who write letters representing the customer to customers and suppliers.

At the end of this training experience delegates will be better able to

• Choose the most appropriate form of written communication and style of writing to suite the needs of the customer and promote a professional corporate image.
• Be able to write in plain and clear English without ambiguity,
• Keeping the message short and to the point.
• How best to deal with customer enquiries and complaints
• How best to prepare and produce a report.

This course will build on the confidence and experience of your team members.

(One-day course)  Enquire about booking this course now!

 

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Speed Reading

Studies show that business people read an average of four hours per day.  Rapid reading reduces time pressures and the stress associated with high levels of reading matter. Increased reading speeds have been shown to raise I.Q. performance levels, while studies reveal a clear link between increased reading speeds and career advancement

Aim: To double delegate reading speeds and improve retention and recall by up to 10%.  The course has been designed to apply accepted techniques using practical exercises that involve prepared passages and work-related documents. Objectives: By the end of the workshop delegates will be able to:

• Apply a range of reading techniques
• Demonstrate a comprehension of different texts using speed reading skills

(One-day course)  Enquire about booking this course now!

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The Power Of Persuasion - Overcoming objections: negotiation and selling skills.

Suitable for: Managers, Supervisors, Team Leaders and all staff involved with selling, negotiating and customer service

Selling an idea, concept or service can sometimes be a challenge, as it takes both the right skills and the right attitude to reach a compromise or go on to win the business. This course discusses how to listen effectively to customers' needs and then how to use your product knowledge to explain specific benefits in terms that they will recognise and identify with. We look at:

• What happens when a customer raises objections or arguments;
• How to overcome doubt or negative thoughts by building empathy, presenting alternative thoughts and real benefits;
• Negotiation techniques and how to draw towards a “win-win” solution;
• How to deal with customer complaints and dissatisfaction;
• How to present solutions that will not only keep the customer happy, but positively enhance your reputation.

 

(Two-day course)  Enquire about booking this course now!

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Human Resources in a Nutshell

Suitable for: Directors and Managers who need to better understand their obligations for recruitment, employee relations, appraisal processes, staff development, training, disciplinarily, conflict management and dismissal

All managers who manage a workforce need a full understanding as to what they must do, what they could do and what they should never do in terms of employee relationships. Many managers are wary about their impact of dealing with employees and may not be aware of all options open to them. Decisions can of course be made in association with their HR partners in medium to large organisations, in which case this course would give them a good insight and help prepare them for these meetings. Smaller firms and businesses however may not have an HR department so this course would be invaluable for them.

By the end of this training session delegates would be more aware of;

• the vital legal requirements in relation to employing and releasing staff
• the possible discriminatory practices in relation to employing staff
• the distinction between job descriptions and person specifications and how to use them in recruitment, selection and performance management
• appropriate induction arrangements for new staff
• Look briefly at best practice in appraisal
• the range of options for staff development
• the basics on disciplinary and grievance processes

(One Day Course) Enquire about booking this course now!

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Remember, many of the above courses can also be customised to suit your specific needs and corporate style!

Contact us now to find out what we can offer you.

 

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