Presentation Skills and Public Speaking

Suitable for: Managers, Supervisors, Team Leaders and all team members who have to design and deliver presentations or represent the business or department.

You only have one chance to create a positive first impression! This course examines how to make a high impact at meetings, training sessions, sales presentations or presentations to your board. We look at:

• Effective presentation skills and how to plan and prepare for such an experience;
• Making your own notes as well as producing handouts and presentation packs;
• The use of audio-visual equipment, room layout, music, lighting and effective timings;
• Different types of presentations and your style, ranging from lectures to interactive coaching;
• A person’s learning styles and how people retain information.
• Look at the objectives, content and discussions that you would like to put into your speech or presentation
• Building confidence and looking at voice projection
• Look at how you can “hold” an audiences interest and review audience interactions
• The design and use of “hand outs” or “leave behind “ materials
• The use and misuse of humour in a public speaking presentation
• Look at the plan, design, and structure and rehearsal of a public speaking session and presentation
• Building to a “successful close” and review

This course will build on the confidence and experience of your team members. It is ideal for supervisors, managers, sales personnel and trainers.

(Two-day course)  Enquire about booking this course now!

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The Pride and the Passion - Organisation energising workshops.

Suitable for: All team members

Inspiring and energising your workforce makes for a positive, dynamic, and motivated team. This course is about team building, breaking down barriers and establishing links within your organisation. We look at the qualities of your products and services and examine the features and benefits your organisation offers to new and potential customers. This course builds respect between departments and colleagues and makes all employees realise that they all have a part to play in marketing and selling your services. Using your corporate vision style and focus throughout, this course is designed to be highly participative and fun. It is designed for all levels of participation from directors and managers to your newest entry-level employees.

The course will include the following elements

• Team building and motivation
• Awareness of company “vision” and what it means to an employees day to day job
• Explore your company’s position in the market place and awareness of the competition
• Features, unique “selling” points and how they impact your external customer
• Your impact on your colleagues and other departments
• Breaking down internal “barriers” and increasing communication and cooperation between departments

(One-day course)  Enquire about booking this course now!

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Public Speaking Course (One Day Version)

This course is designed for delegates who are required to do pubic speaking or presentations as part of their job.  It is also suitable for people who wish to develop these skills to speak or present to social groups or common interest groups 

At the end of this half day course, delegates will have gained a better understanding of the designing, planning and delivery of an effective speech or presentation.  Delegates should bring along a sample or draft of a talk or presentation they wish to make for group discussion

Course Content

• Look at the objectives, content and discussions that you would like to put into your speech or presentation
• Building confidence and looking at voice projection
• Look at how you can “hold” an audiences interest and review audience interactions
• The design and use of “hand outs” or “leave behind “ materials
• The use and misuse of humour in a public speaking presentation
• Look at the plan, design, and structure and rehearsal of a public speaking session and presentation
• Building to a “successful close” and review

(One-day course)  Enquire about booking this course now!

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Quality Customer Service

Making a difference by personalising how we do business. This course looks at how to make an impact with our customers, both external customers and the colleagues we work with. We discuss interpersonal skills, including body language, attitude and behaviour. We see that we can really make a difference to how customers and those around us think of us and of our organisation.

(One-day course)  Enquire about booking this course now!

 

 

 

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Relationship Building and Selling Skills

Suitable for: Managers, Supervisors, Team Leaders, Sales and Reservations or call centred staff.

Building relationships and enhancing - or spreading - reputations make customers want to associate with you and to recommend your services. We look at:

• How members of your team can build an effective rapport with potential and existing customers;
• How, by building up relationship, we can make a lasting impact;
• Creating and promoting an image of your organisation, using all members of your workforce;
• How you can all live that up to that image;
• Effective ways of making and closing the sale of your goods, services or support;
• Getting customers' loyalty.

(One-day course)  Enquire about booking this course now!

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Marketing Skills and Selling

Suitable for: Managers, Supervisors and all team members who are involved with selling, marketing or interacting with customers and suppliers

At the end of this learning experience, delegates will be better able to understand the need for effective marketing and product identity. They will also see how effective campaigns can provide focus and support for day to day selling techniques;

• Identify what is meant by the term “Marketing” and the effective promotion of a product or service
• Recognise your target audience for your specific product or service
• Identify the features and benefits of the product or the service you can offer
• Create a “desire” or help establish a “need” for your product or service
• Establish and understand what similar products are on the market
• Recognise who your competitors are and look at ways you could penetrate and capture some of their established markets
• Express the “unique selling points” of your product or services and design an effective “campaign” to make your target audience aware of what you can offer and how it can benefit them
• Provide “point of sale” materials and support for your front line sales team and selling agents, in order to help them promote the product or service, establish new sales as well as helping them with “sales conversation”, “selling alternatives” or “switch selling”
• Establish the value of “after sales service” and how to leave a lasting positive impression of your business and how to promote this to potential customers

(One-day course)  Enquire about booking this course now!

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Personal Coaching Sessions

Coaching is a process designed to help individuals gain greater competence and overcome barriers to achieve success. Coaching differs from training, which is a structured process to provide people with the knowledge and skills to perform job tasks.  Coaching is appropriate when the person has some ability and knowledge but performance is not maximised. Coaching is provided on a one to one basis with a qualified coach for 1.5 to 2 hours over 3 to 10 sessions.

What isn't coaching? Coaching is not counselling. Counselling focuses on personal issues, often from the client’s past, while coaching focuses on present performance and how to excel in the future.

What will happen on the first session? We will

• Discuss coaching preparation (see example questions below)
• Determine a ‘contract’ for how we will work together
• Discuss strengths and opportunities for development
• Agree on goals for the coaching sessions and your personal development
• Discuss the format the sessions might take
• Agree next steps and follow up

(Personal training sessions as agreed)  Enquire about booking this course now!

 

Motivation Delegation and Empowerment

Suitable for: Managers, Supervisors or Team Leaders

At the end of this session delegates will be able to demonstrate a better understanding of the following;

The art of motivation

• Creating a desire to succeed at a common task and get things right
• Delegation
• Giving members of your team a chance to learn new skills
• Giving members of your team a chance to make decisions on your behalf
• Empowerment
  
  (One day course)

Enquire about booking this course now!

 

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Personal Impact, Influence and Management Style

Suitable for: Managers, Supervisors or Team Leaders

This course looks at the personal style and “comfort zones” of individuals and how they can interact and impact others. It also examines other styles of management and leadership available and how they can switch from style to style as appropriate in order to solve problems deal with difficult situations and have greater influence when needed.

Elements of this course comprise:

• Personal impact and influence
• “Know thy self!”
• Management style
• Problem solving
• Decision making and judgement
• Motivation of self and others
• Management of change

(One day course)

Enquire about booking this course now!

 

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Stress Management

Suitable for: All staff who feel they suffer from work related stress or anxieties.

This course is designed to enable delegates to recognise the symptoms of stress and attune themselves to deal with it in a positive manner. Appropriate action can be taken, lessening the risk of the stress encroaching on general health and well-being.

At the end of this Stress Management training course delegates will be able to demonstrate a better understanding of how to:

• Recognise the impact of stress on their lives
• Recognise the sources of stress
• Be able to minimise or control the negative effects of stress
• Practice relaxation techniques and breathing exercises
• Practice physical exercise and muscle relaxation techniques
• Control anger and frustration caused through stress
• Minimise the effects of stress on people who work for you and those around you
• Practice better planning and time management as a method of reducing stress

Enquire about booking this course now!

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Techniques of Instruction/Train the Trainer

Suitable for: Managers, Supervisors or Team Leaders and your in-house training team.

Good trainers inspire and motivate their students and can help to enhance their skills, unlock their creative talents, and are remembered along with the skills they teach for years after the training is finished! This course looks at how people learn and how to present subjects in a variety of ways. We look at:

• Objective setting and lesson plans: how to structure a curriculum; how to pace the training, and how to measure reaction and results;
• The effective use of audio visual equipment, classroom layout, lighting and music;
• 'Ice-breakers', exercises and activities;
• Review sessions and testing and measuring feedback.

This course also builds the confidence and personal style of the trainer.

(Five-day course)  Shorter versions can be arranged to suit specific needs.

Enquire about booking this course now!

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Telephone Communication and Etiquette

Suitable for: Managers, Supervisors, Team Leaders, call centre team members and all employees who communicate by telephone

At the end of this training session delegates will be able to demonstrate a better understanding of the following;

• The power of telephone communication
• Planning and making outgoing calls
• Projecting an Image – getting the point across
• Selling ideas, concepts products or services
• Timing and duration of calls
• Handling incoming calls
• Transferring or calling back
• Telephone behaviour
• Awkward callers and dealing with objections or complaints
• Projection of personality style and image

(One-day course)  Enquire about booking this course now!

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Remember, many of the above courses can also be customised to suit your specific needs and corporate style!

Contact us now to find out what we can offer you.

 

Brian Ablett /Angee Holford/ Our Associates