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Our Courses

All our courses, listed in this section, are designed to energise and inspire delegates. Classes are highly participative and the learning experiences are designed to be enjoyable - which makes them memorable. Our courses include the following: 

Quick Course Guide by Suggested Grouping

Click on your main catagories below for suggested courses and learning experiences;

Management Development and Leadership / Supervisory Skills / Marketing and Selling Skills / Customer Service / Personal Development / Interviewing Skills / Train the Trainer / Presentation Skills

Or search for your course using our A-Z guide

A-Z Course Guide

 

• Call Centre Management
• Change Management
• Coaching, Counselling and Disciplinary Skills
• Confict Management and Resolution
• Delivering Quality to your Customers
• Effective Appraisals and Target Setting
• Effective Business Writing Skills
• Effective Meetings and Minute Taking Skills
• Foundation of Management Courses - A series of one-day modules that can form part of a personalised program for your new and existing managers' development
• Goal Planning, Objectives Planning and Time Management
• Human Resources in a Nutshell
• Handling Difficult Customers
• Impact and Etiquette in the Workplace - for people new or returning to the workplace
• Job Search and Interviewing Skills - prepare your team members to move on within your organisation
• Leadership Skills - for new leaders and supervisors
• Letter and Report Writing
• Marketing Skills
• Motivation Delegation and Empowerment
• Personal Coaching Sessions
• The Power of Persuasion - overcoming objections; negotiation and selling skills
• Personal Impact, Influence and Management Style
• Presentation Skills and Public Speaking - Two day version
• The Pride and the Passion - organisation energising workshops
• Public Speaking Course - One Day version
• Recruitment and Selection Interviewing Skills
• Relationship Building and Selling Skills
• Selling Skills and Customer Service
• Speed Reading
• Stress Management
• Techniques of Instruction - a "Train the Trainer" course for your in-house training team
• Telephone Etiquette and Selling Skills

Naturally, however, we are always prepared to tailor courses to meet your specific organisational needs and approaches, and your own corporate style. Let us know what you want, and we will do our best to provide it!

Remember, many of the above courses can also be customised to suit your specific needs and corporate style!

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Management Development and Leadership

 

• Call Centre Management
• Change Management
• Coaching, Counselling and Disciplinary Skills
• Confict Management and Resolution
• Delivering Quality to your Customers
• Effective Appraisals and Target Setting
• Effective Business Writing Skills
• Foundation of Management Courses - A series of one-day modules that can form part of a personalised program for your new and existing managers' development
• Goal Planning, Objectives Planning and Time Management
• Human Resources in a Nutshell
• Leadership Skills - for new leaders and supervisors
• Letter and Report Writing
• Marketing Skills
• Motivation Delegation and Empowerment
• Personal Coaching Sessions
• Personal Impact, Influence and Management Style
• The Power of Persuasion - overcoming objections; negotiation and selling skills
• Presentation Skills and Public Speaking - Two day version
• The Pride and the Passion - organisation energising workshops
• Public Speaking Course - One Day version
• Relationship Building and Selling Skills
• Recruitment and Selection Interviewing Skills
• Speed Reading
• Stress Management

Supervisory Skills

 

• Call Centre Management
• Change Management
• Coaching, Counselling and Disciplinary Skills
• Confict Management and Resolution
• Delivering Quality to your Customers
• Effective Appraisals and Target Setting
• Effective Business Writing Skills
• Foundation of Management Courses - A series of one-day modules that can form part of a personalised program for your new and existing managers' development
• Goal Planning, Objectives Planning and Time Management
• Institute of Customer Services Accredited Course
• Leadership Skills - for new leaders and supervisors
• Letter and Report Writing
• Motivation Delegation and Empowerment
• Personal Coaching Sessions
• Personal Impact, Influence and Management Style
• The Power of Persuasion - overcoming objections; negotiation and selling skills
• Presentation Skills and Public Speaking - Two day version
• The Pride and the Passion - organisation energising workshops
• Public Speaking Course - One Day version
• Relationship Building and Selling Skills
• Recruitment and Selection Interviewing Skills
• Speed Reading
• Stress Management
• Telephone Etiquette and Selling Skills

Interviewing Skills

• Effective Appraisals and Target Setting
• Recruitment and Selection Interviewing Skills

 

Train the Trainer and Presentation Skills

• Presentation Skills and Public Speaking - Two day version
• Public Speaking Course
• Techniques of Instruction - a course for your in-house training team

 

Marketing and Selling Skills

 

• Handling Difficult Customers
• Letter and Report Writing
• Marketing Skills
• The Power of Persuasion - overcoming objections; negotiation and selling skills
• Presentation Skills and Public Speaking - Two day version
• The Pride and the Passion - organisation energising workshops
• Public Speaking Course - One Day version
• Relationship Building and Selling Skills
• Selling Skills and Customer Service
• Telephone Etiquette and Selling Skills

 

Customer Service Skills

• Call Centre Management
• Delivering Quality to your Customers
• Handling Difficult Customers
• Letter and Report Writing
• The Pride and the Passion - organisation energising workshops
• Relationship Building and Selling Skills
• Selling Skills and Customer Service
• Telephone Etiquette and Selling Skills

Personal Development

 

• Change Management
• Confict Management and Resolution
• Effective Business Writing Skill
• Goal Planning, Objectives Planning and Time Management
• Impact and Etiquette in the Workplace - for people new or returning to the workplace
• Job Search and Interviewing Skills - prepare your team members to move on within your organisation
• Letter and Report Writing
• Motivation Delegation and Empowerment
• Personal Coaching Sessions
• Personal Impact, Influence and Management Style
• Presentation Skills and Public Speaking - Two day version
• Public Speaking Course - One Day version
• Speed Reading
• Stress Management

Contact us now to find out what we can offer you.

 

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